FAQ
Q.How are your prices so Low?
A.
We are focused on keeping overhead low. By partnering with some of the largest distributors, we are very efficient at getting the correct product shipped direct to our customers fast.
Q. Return Policy?
A.
Warranty Returns: You may return defective items to us with an authorized Return Authorization(RMA) # only. A Return Authorization is issued subject to each manufacturer's repair or replacement policy. Email support@allsecurityelectronics.com for an RMA#. Packages received without an RMA# will not be accepted and will be refused.
RETURNS FOR REFUND: Please check your package immediately. You may return non-defective items within 15 days from the delivery date of your order. 20% restocking fee will apply on all returns. In addition, if there was free shipping on the original order, the Customer will be charged for that shipping amount in addition to the 20% restocking fee. All returns must have an RMA#, please email support@allsecurityelectronics.com for your RMA #. Include a brief statement of why the item is being returned along with the name and address we originally shipped the item to. An RMA # will be emailed back to you with instructions. For security purposes, any items presented without an RMA number on the outside box will be refused and sent back to the recipient.
RETURN CONDITIONS: All exchanged /returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, and warranty cards (not filled-out) and all accessories. Merchandise that is returned used or with missing items will not be accepted.
Q.Do you accept POs?
A.We accept strictly POs from Educational and Government Institutions. Please fax official Purchase Order to 516-442-6144. All POs are terms net 30 days.
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